tag:blogger.com,1999:blog-7449503.post3215221766175278266..comments2024-03-22T03:35:27.752-04:00Comments on Written Inc.: CRA website goes dark - Canadians should worrycarmilevyhttp://www.blogger.com/profile/00360045114379957605noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7449503.post-32286734151402054832017-03-13T09:53:51.220-04:002017-03-13T09:53:51.220-04:00Any other time of the year, and I would have state...Any other time of the year, and I would have stated that we, Canadians, would not necessarily have placed much heed to CRA's outage. However, with this outage occurring during their supposedly most critical period of the year (aka Tax Time), I would have fully expected that CRA would have had a better crisis communications plan in place: messaging utterly useless!<br />We are being asked to put a significant amount of trust in CRA with our personal and financial information. The least that CRA can do is ensure that this trust is front and centre throughout such that we continue to hand over that information via their preferred means, their website.<br />Did CRA's crisis comms folks decide to take the weekend off, and address this incident after the morning coffee break on Monday? Harsh, but not entirely without merit.<br />CRA seemed to have let the media run with the narrative, instead of owning it: basic crisis comms fail!<br />Will be interesting to read their follow-ups / excuses on this outage. Cynically, they will probably just issue a quick news release with the hope that it just goes away.<br />For something so visible and sensitive to Canadians during tax-time, I am hoping that they step-up to better inform Canadians on this outage.Anonymousnoreply@blogger.com