tag:blogger.com,1999:blog-7449503.post3430163845481660373..comments2024-03-22T03:35:27.752-04:00Comments on Written Inc.: Help Desk FAQcarmilevyhttp://www.blogger.com/profile/00360045114379957605noreply@blogger.comBlogger19125tag:blogger.com,1999:blog-7449503.post-79751427652188091122008-11-30T11:09:00.000-05:002008-11-30T11:09:00.000-05:00If people are persistent in abusing your kindness,...If people are persistent in abusing your kindness, then start sending them a bill for your services.<BR/>Do not , however, do something so mundane as asking for cash payment.<BR/>Make them send you obscure strange items.<BR/>Example: pancakes, a mattel '63 volkswagon micro-bus ( with surfboard attachment), a coupon for bikini waxing....etc<BR/><BR/>Only if they acquiesce to your outlandish requirements, will you then grant help in the future.<BR/><BR/>Bradley Bannerman<BR/><BR/>P.S. any request should start with<BR/>" Carmi: Computer Barada Nikto ! "Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7449503.post-31633193342790539162008-11-28T22:10:00.000-05:002008-11-28T22:10:00.000-05:00You ask, "Am I being too tough here?" I say that ...You ask, "Am I being too tough here?" I say that you are not being tough, you are just setting reasonable ground rules. You have every right to your own life and to setting your own priorities in that life.<BR/><BR/>It is a shame that those who need to hear your message probably don't think it applies to them.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7449503.post-15382535976290830972008-11-26T23:49:00.000-05:002008-11-26T23:49:00.000-05:00Gosh, Carmi. Nobody EVER calls my cell phone. Seri...Gosh, Carmi. Nobody EVER calls my cell phone. Seriously. I don't have a pager, a blackberry, and I have the cheapest cell phone they offer. I even turn it off half the time. My home phone rings MAYBE three times a day. I'm so not wanted! ;-)<BR/>People really don't have a good concept of boundaries, and that's a shame. They don't respect or value family time. I think you've done well to draw these lines firmly and honor them. <BR/>It's not too harsh.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7449503.post-65203933554997429062008-11-26T15:37:00.000-05:002008-11-26T15:37:00.000-05:00This applies to so many fields - even my career - ...This applies to so many fields - even my career - I am on call 24/7. From the moment I hit the office, they use my brain instead of their own, if I were not there - what do they do? Scary?Debbiehttps://www.blogger.com/profile/05408747267102370373noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-91960712943315862252008-11-25T22:18:00.000-05:002008-11-25T22:18:00.000-05:00Batten down the boundaries....you need to do this....Batten down the boundaries....you need to do this...and I need to be more clear about my own. NOT like anyone would ask me to help them with their techie stuff....that is laughable given that I am a luddite when it comes to that. However I often have people calling, emailing, dropping by, to my home and office.....heck it happens at the convenience store and the market... before i know it, I'm counselling. Do you know how weird it is to be in the aisle at Walmart and have someone pour their guts out to you about the impotence of their lover? Or, how their son is an addict or, or, or...? <BR/><BR/>I am interested in people's stories, and I would never turn someone away whose obviously hurting, but I do have a life.<BR/><BR/>I guess it happens in many careers, eh?awarenesshttps://www.blogger.com/profile/06098432781380754899noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-17575010673553521902008-11-25T18:16:00.000-05:002008-11-25T18:16:00.000-05:00Completely reasonable. I try to treat everybody a...Completely reasonable. I try to treat everybody as if their time is in short supply and I express my appreciation for any of it that I am granted. Even when a request results in unsatisfactory results (problem couldn't be resolved, they didn't have the answer, or they are not able to provide the item I'm looking for), I always thank them anyway. It's not their fault it didn't work out, and I am glad they were willing to spend the time and effort to try to help out.<BR/><BR/>Hopefully the people who need this lesson will get it. Good luck.<BR/><BR/>-<A HREF="http://smarmoofus.com" REL="nofollow">smarmoofus</A>smarmoofushttps://www.blogger.com/profile/13332820200130078906noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-49990493868107252772008-11-25T15:47:00.000-05:002008-11-25T15:47:00.000-05:00You're spot on.I used to run a few Outlook folders...You're spot on.<BR/><BR/>I used to run a few Outlook folders at work, which were dedicated to sorting out people's PC problems. I was always very happy to answer questions put on the forum, mainly because I could pick and choose what questions I'd answer. (Usually by whether I knew something useful :-) And I got a kick out of getting a reputation for knowing all the answers to all the problems.<BR/><BR/>Trouble is though, some people started going beyond the forum, thinking they'd get a better response by emailing or even phoning me direct. That's not how it works ! It's not just cutting the wider community out of getting a chance to answer or see the answer, it's an intrusion into core business activities ...<BR/><BR/>It is great to be able to help people out and it's a confidence booster when you're the "go-to guy" when people have a problem but its a pain when they get intrusive.Sleepypetehttps://www.blogger.com/profile/11143274290029186546noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-61341290818945238402008-11-25T14:28:00.000-05:002008-11-25T14:28:00.000-05:00I'm reading your list going, Yes, uh-huh, duh, of ...I'm reading your list going, Yes, uh-huh, duh, of course, yep, I CANNOT believe this isn't normal common sense for your friends and family.<BR/><BR/>You're a treasure.Gretchenhttps://www.blogger.com/profile/14395850914692471354noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-48369829900027267372008-11-25T12:55:00.000-05:002008-11-25T12:55:00.000-05:00Oooh boundaries, without out them what is there bu...Oooh boundaries, without out them what is there but unneccesary pandemoniom, with them a sense of balance.... still working on all that! ;)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7449503.post-39224510323701902402008-11-25T11:57:00.000-05:002008-11-25T11:57:00.000-05:00Hola, I don't think you are being harsh I think ...Hola, <BR/>I don't think you are being harsh I think these are great reminders. I know that when I see IT people at school I get so excited because I want them to help me so bad, but I try not to jump on them like a wild dog because I realize how much our relationship needs to be nurtured in order for them to help me. I have to admit I have hunted in the past, but that is why your post is a good reminder for our inner wild dog!sealaurahttps://www.blogger.com/profile/12337427103153575286noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-57857444695773867592008-11-25T11:26:00.000-05:002008-11-25T11:26:00.000-05:00Hi CarmiI can definitely relate to this but on a d...Hi Carmi<BR/>I can definitely relate to this but on a different level. I get so tired of people thinking that photography is a "hobby" and won't I just come and take this shot of so and so or go here and just take a few other pictures while I am there etc. Taking my camera with me is WORK and any income I earn is through my photographs and no I don't want to always be the one to bring my camera (for no monetary compensation) to family functions to capture such occasions. I also have bills to pay and it makes me mad when people can't understand that.<BR/><BR/>Vent over. Stay warm.<BR/><BR/>LoriLori Schmidt (LoriProPhoto)https://www.blogger.com/profile/01786227217137143996noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-24586864708963275742008-11-25T11:11:00.000-05:002008-11-25T11:11:00.000-05:00This is a good thing. I would rather have someone...This is a good thing. I would rather have someone tell me up front then wait until I'm out of ear shot and call me something worse than Ramona the Pest.<BR/><BR/>But, hey -- you're going to find out that some of your Ramona's won't recognize themselves even if you read it to them. <BR/><BR/>By the way, I need some help on my... (<BR/><BR/><BR/><BR/>bwaa ha ha ha ha ha)Pamelahttps://www.blogger.com/profile/05404943895800549273noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-50513188207510315522008-11-25T07:45:00.000-05:002008-11-25T07:45:00.000-05:00I have made "practicing being more assertive" one ...I have made "practicing being more assertive" one of my goals this year. You were kind yet firm and it was well said. I honestly may print this out and refer to it as a way to practice. And share it with a friend of mine who has made this same goal for herself this year. Thank-you.Mystic Thistlehttps://www.blogger.com/profile/06174458059451015463noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-32373363003353851302008-11-25T03:45:00.000-05:002008-11-25T03:45:00.000-05:00I remember asking you to look at one of my article...I remember asking you to look at one of my articles I wrote for a magazine writing class while I was an undergrad. I was honored that you agreed to take the time to look at it and blown away when you sent it back to me. It was obviously more than just a few minutes of your time... and the feedback I received from you has remained in my tool box to this day. I appreciated it then and it's still true today. <BR/><BR/>It also set another kind of example as I have been able to pay it forward on more than one occasion. It is not too much to ask for a little courtesy - besides, you shouldn't have to.<BR/><BR/>MikeMichael K. Althousehttps://www.blogger.com/profile/07726807939923761538noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-54897093876086762242008-11-25T01:33:00.000-05:002008-11-25T01:33:00.000-05:00Carmi, there's a reason thinkgeek.com have a tshir...Carmi, there's a reason thinkgeek.com have a tshirt saying 'No, I will not fix your computer' :)<BR/><BR/>I'm a helpdesk rep and my partner is also in IT. We've helped our respective families with PC problems over the years but thankfully there hasn't been a lot to deal with. I know where you're coming from though!caramaenahttps://www.blogger.com/profile/06424093087905485630noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-4534654467568766552008-11-24T23:17:00.000-05:002008-11-24T23:17:00.000-05:00we're self employed and we get these kind of reque...we're self employed and we get these kind of requests all the time. it can be awkward and frustrating. i think you handled it nicely. although, i doubt that the 1% will see themselves. they are usually pretty clueless. =D~jhttps://www.blogger.com/profile/12935983858645366657noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-88996710865616113212008-11-24T23:12:00.000-05:002008-11-24T23:12:00.000-05:00You're hardly being tough on people. I'm appalled...You're hardly being tough on people. I'm appalled that you even have to say these things as I'd think people would automatically just 'get it'. As you say, if people are angry at these words, then they are exactly those you're speaking to.<BR/><BR/>Thank you for visiting my blog. I have been horrible about writing for some time now...lots of changes going on around me and I'm having trouble verbalizing...in the written word! I appreciate your remembering that I'm still around and I, in turn, will try to be better about making the rounds myself.<BR/><BR/>Blessings to you and your family.Lorihttps://www.blogger.com/profile/05334129707341089450noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-88465901015495576092008-11-24T22:44:00.000-05:002008-11-24T22:44:00.000-05:00Wow ... this resonates in a big, big way. And no,...Wow ... this resonates in a big, big way. And no, I absolutely do <I>not</I> think you're being at all unreasonable about it at all. I almost cringe when I answer the question "So what do you do?" because the answer ("I'm a computer programmer") is almost invariably going to elicit at least a few questions about "why this or that program is running wonky on my PC". I can usually deflect those with the follow up "I work in a UNIX shop, so I don't really know much more about Windows than you do". But now and then I get somebody who doesn't understand that there's a vast difference between one system and another. (Yes, Mom, I'm looking at you.)<BR/><BR/>And like you I really, really <I>want</I> to answer them all, solve all the problems and make things work (maybe I have a hero complex or something). But really? All the advantage I have over the typical Windows (or Mac for that matter) user is a knowledge of basic programming concepts. Which might lead me to a solution eventually, but don't ask em to decipher that string of error messages that Microsoft puked up when your program crashed. I have no more idea what those mean than you do.<BR/><BR/>So yeah. I'm feelin' your pain.Mojohttps://www.blogger.com/profile/03498213932233245032noreply@blogger.comtag:blogger.com,1999:blog-7449503.post-7415688773275119052008-11-24T22:40:00.000-05:002008-11-24T22:40:00.000-05:00This is the nicest "coming to Jesus" talk anyone h...This is the nicest "coming to Jesus" talk anyone has ever had with me. That's what we call "Gentle reminders" down here in the south. I'd think one would certainly prefer this to a nice jab in the jaw. <BR/><BR/>Some people just can't be helped. It's their problem so...Chin up!All This Trouble...https://www.blogger.com/profile/00500426849293742171noreply@blogger.com