Pearson International Airport, Toronto, September 5, 2006, 2:25 p.m.
When the airline cancels your flight a few minutes before boarding and the agent at the gate is as rude and useless as can be, you have a number of choices:
- Go medieval on his sorry unionized persona.
- Slink meekly to the nearest phone and convince yourself that he's just having a bad day.
- Wait in line, but try to have a little fun in the process.
So in this, the longest and most chaotic lineup I've ever seen in an airport, I pulled Po off the bag and had her help me add a little perspective and levity to the moment. Elizabeth the ticket agent was gamely trying to direct the lines, and my fellow travellers seemed to take it all in stride. And a small red stuffed animal gave total strangers a reason to smile.
Your turn: How do you turn a bad situation into a good one?